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Ordering InformationNote our Printable Order Form. SHIPPING: USPS shipping is based on order amount. ORDERS ARE SENT BY US MAIL - NOT UPS
If not mailed USPS, special handling fees will be determined and assigned at the time of billing. Please call 415-868-9407 for shipping charges outside USA. California residents add 9.0% tax to order sub-total. Please USE our Printable Order Form and fax or mail orders to address below:
Or, call us at: 415-868-9407 Warranty PolicyWe warrant only to the extent of purchase price that seeds sold are as described, within recognized tolerances. We give no other or further warranty, express or implied. The placing of an order with us constitutes acceptance of the above-mentioned terms and conditions by the purchaser. It may be necessary to delay shipment of your order till the next harvest of fresh seed. Please be patient with our endeavor to supply you with seed of optimum quality and freshness. Prices are subject to change without notice. Returns PolicyNo returns, please. Consider your order carefully. Our CustomersOur customers are an unusual lot. They order seeds from verbal descriptions and line drawings without color photos, something not common in the catalog world. They should be studied. But don't worry. We have not and never will sell our mailing list. It is not necessary to make a special request, as this has always been our policy. The last thing our mailboxes, (and our forests) need is more unsolicited mail. We are in the business of selling seeds, not names. SubstitutionsDue to the variable nature of our seed harvests, some species are occasionally unavailable. We call these "supply limited." If paying by check, please list substitutes or expect credit rather than a refund. The advantage to paying by credit card is that we can adjust your charges to the available seed, saving our time and sanity. Some of our seeds are available in limited quantities and are quickly sold out. Please list substitutions on the back of the order blank if you pay with a check, or you will be credited. Orders can be mailed, faxed at (415-868-2592), or emailed to info@larnerseeds.com. Phone orders can be made to (415) 868-9407. Please help us limit our phone time to 5-8 minutes per customer. If you want information on amounts necessary, please have your area measured out in advance. Our Phone Call PolicyOne of the most difficult aspects of this business is trying to recommend seeds or plants or procedures for areas that are being described to us over the phone. All sites differ in a multitude of ways; eliciting relevant informa tion is a lengthy and demanding process. We hope to be experts but don't aspire to be psychics. (There is no substitute for actually seeing the site. Click here for a description of our on-site consultation services). Because we are a small business with many irons in the fire, we request that phone calls be limited to five to ten minutes per customer. Phone consultations of more than ten minutes must be arranged by appointment and are billed at our hourly rate. Confused? Here's Some Catalog ClarificationWe receive valuable feedback from our customers on what is confusing about our previous catalogs (and also of course, what they like). The major confusion seems to exist about what is available in what quantities. To clarify this, each item now has a price at the end of the description, as ($4.50/packet) Here we also indicate in what quantities that item is available.
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